Information

PRIVACY POLICY

1. GENERAL PROVISIONS

SC Tickbird SRL strongly believes in protecting the confidentiality and security of your personal data. This document is referred to as our “Privacy Policy” and describes how we use the personal data that we collect.

Please take the time to read this Privacy Policy as it explains how we collect, use and store your personal information and the rights you have in relation to the protection of your personal information. This website is not intended for children and we do not knowingly collect data relating to children. We respect your privacy. If, at any time, you have any concerns regarding how your personal information is being processed by us, please let us know via email dataprotection@tickbird.org

1.1. The present Privacy Policy (hereinafter referred to as the “the Policy”) approved by S.C. Tickbird SRL stipulates main purposes, principles, terms and conditions for the processing of personal data of Web (https://tickbird.org/) Visitors, as well as measures for personal data safety and protection. Using our Website, you become its Visitor and accept all the terms hereof. In case of your disagreement, please, refrain from using tickbird.org.

S.C. Tickbird SRL respects the rights and freedoms of all persons, according to European Union, United Kingdom and United States and beyond and therefore takes all necessary legal, organizational and technical measures to ensure the confidentiality of personal data, as well as the security during its processing in accordance with general principles and rules for personal data processing and under the applicable law.

1.2. The Policy is developed in accordance with the requirements of European Union law regarding personal data protection (including, without limitation, the requirements of Regulation (EU) No. 2016/679 of the European Parliament and of the Council On the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) and published for an unlimited access on our Website. This Policy is a complete statement of the privacy policy regarding any information provided by the Website Visitor. The Policy explains what kind of data we collect, as well as how we use, transmit and protect the information you provide.

1.3. We have the right to periodically amend this Policy, specifying the date of latest revision at the beginning of the document. If You use our Website after the revised version is published, it means that you agree with it. Please, check this page from time to time.

1.4. If you have any questions or if you think that not all information of interest is presented in this Policy, please, contact us: dataprotection@tickbird.org.

2. WHO ARE WE?

2.1. Tickbird SRL is a private company who can help you with testing quality assurance for enterprise customers. The company offers a full range of quality assurance services and has exceptional expertise in performance testing, automation testing and mobile application QA.

2.2. Our Website is a collection of web pages hosted on the Internet, united by a single theme, design and address space of performancelabus.com. Our home page providing a Visitor with the access to all other Website pages is available at tickbird.org. Website Visitor is a person who has opened/downloaded any page of our Website onto his device (including but not limited to computer, laptop, mobile), as well as the page of any of its sub-domains.

3. WHAT INFORMATION DO WE COLLECT?

3.1. Tickbird SRL does not collect any personal data (personally identifiable information) from you without your knowledge or permission and does not ask you to provide such information to access and use this website. By personal data, we mean all the information relating to an identified or identifiable website visitor. We collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting either of our websites. We will not associate any data gathered from this site with any personally identifiable information from any other source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

When you provide data via this website or directly via email or phone, we collect, process and use only the personal data you send and necessary information we need to communicate with you on your inquiries or applications via this website.

If you contact us via the contact form, you consent to having Tickbird collecting and processing the data requested in the form, such as: Your full name, email address or phone number
The name of the organization you are part of
The reason for your inquiry
How you found us
Any other information that you choose to provide in the "message" section, including the reason for the enquiry
When you submit an inquiry via the contact form, you also consent to having Tickbird representatives contacting you via email or phone.

If you apply for a job position through our website via any available contact or application form or button (including the Apply via LinkedIn button), you consent to having Tickbird collect, process and use for jor job application purpose the following data:
Your name, email address and phone number
Your city of residence
Your technology stack of interest
The source of your visit – how you found us
A message you willingly and knowingly send to us
Your CV and all the information included in it
Your public LinkedIn profile, containing information such as your name, contact number, email address, city of residence and experience (applications via LinkedIn or from other Job Board platforms that you used to apply for our job opening).

3.2. In addition to the information that you provide on a voluntary basis, we also collect data: usage statistics (for example, the site’s URL from which the transition was made; the number of visited pages, their names, duration of page view; date and time of visiting our Website, the type of browser and operating system used). These data are used to promote our services and improve their quality. We can combine these data with personal and other collected information; publicly available information about you – which you have disclosed or which has an open access.

3.3. S.C. Tickbird SRL does not verify the accuracy of information provided by the Website Visitor and is not able to evaluate the legal capacity of the Website Visitor.

4. WHAT IS THE PURPOSE OF PERSONAL DATA PROCESSING?

4.1. Personal data of Website Visitors are processed to:
improve the content and usability of our Website to allow you to participate in interactive features on our Website when you choose to

5. WHAT RIGHTS DO YOU HAVE?

5.1. We guarantee you:
The right of access – that is, you have the right to know what information about you is stored and how it is processed
The right to rectification – that is, you have the right to change or add your personal data that we process
The right to erasure (‘right to be forgotten’) – that is, you have the right to erasure your personal data without giving any specific reason
The right to restriction of processing – that is, you have the right to restrict us in the processing of your personal data, subject to the circumstances provided for in Article 18 of Regulation (EU) No.
2016/679 of the European Parliament and of the Council “On the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation)”
The right to transfer data – that is, you have the right to request a list of your personal data in a structural, common or machine-readable format and ask us to transfer your personal data to a third party, if it will be technically possible to do. In this case, we are not responsible for the following actions with your personal data performed by a third party
The right to object – that is, you have the right to be against the use of your personal data (for example, for the purpose of our internal assessment of the quality of services provided)
The right to require notification of all persons who were previously provided with incorrect or incomplete personal data about all changes or additions made
The right to duly appeal against any unlawful actions or inactions during personal data processing

5.2. Persons, who provided us via the Website with information about another subject personal data, without having the consent of this subject whose personal data have been transferred, are liable in accordance with applicable law.

6. WHOM CAN WE TRANSFER YOUR PERSONAL DATA TO AND WHAT ACTIONS CAN WE PERFORM?

6.1. As per parameters specified in your request, we can transfer your contact information (name, surname, phone number, email), as well as details of your request to our Partners – lawyers, accountants and any other professional consultants, whose services you are interested in. You can get more detailed information about such third parties upon your request.

6.2. We never ask the Website Visitor for information about his racial, national identity, political views, religious and philosophical beliefs, state of health, or intimate life. We specify only the information that is necessary for services you are interested in.

6.3. You agree that during Personal data processing, we may perform the following actions: collection, recording, structuring, accumulation, storage, clarification (update, change), retrieval, using; deleting, destruction, blocking, transmission (distribution, provision, access), depersonalization.

6.4. In case of your participation in our events, we can disclose the relevant personal data to persons who organize such events. This can be the organizers of the event (including websites of third-party companies), speakers, participants in discussions, our foreign partners – representatives of real estate agencies, etc.

6.5. All details collected throughout the website might be sent via email to the relevant department at Tickbird, to collaborators, partners or affiliate companies of Tickbird. When we share your data with collaborators, partners of affiliate companies, we do so to achieve the purpose for which you provided us with the data, such as responding to your request. The data you provide via our contact forms through this website or via email is shared directly with third parties only if we are legally required to do, such as in case of law enforcement or security. We will never share or sell your data to gain advantage or profit.

7. HOW DO WE PROCESS YOUR PERSONAL DATA?

7.1. In order to ensure the security of your personal data, we apply necessary legal, organizational and technical measures aimed at protecting Personal data from unauthorized or accidental access, destruction, change, blocking, copying, provision, disclosure, as well as from other illegal actions in relation to Visitors Personal data. However, the transmission of information via the Internet or telephone is not completely secure. Although we take all reasonable measures to protect your personal data, we cannot guarantee the complete security of your information transmitted this way and any transfer is carried out at your own risk. We will be storing your personal data according to the local legislation or up for 10 years, ensuring adequate data protection and security for your personal data through this entire period. We will only provide access to your personal data to personnel of Tickbird, clients, partners or providers of Tickbird who need it to handle your request or to address your potential future needs. To avoid automatic decisions on how your personal data is handled we process it both manually and automatically, with computer software. This means machines cannot make assumptions on what you have given consent for. In addition, we take strict security measures to prevent your personal data from leaking outside the countries in which we operate.

8. DIRECT MARKETING

8.1. In order to ensure your constant awareness of interesting offers, events held by our company and our partners and the range of provided services, we can send you certain marketing materials – newsletters, bulletins, presentations and articles.

8.2. Anytime you can unsubscribe from receiving our newsletters by clicking “unsubscribe”, which you can find at the end of any marketing message, or by contacting your personal manager, either by writing us an email: marketing@tickbird.org

9. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

9.1. We process your personal data until we receive the relevant request for data deletion or upon completion of services, which you are interested in. If you need to change your data or delete it from our database, email us and state your requirements: dataprotection@tickbird.org (marked by “Withdrawal of consent to process (change) personal data”). Your personal data will be deleted within 30 calendar days from the date we receive such a request.

9.2. If you or your representative withdraw the Consent to process personal data, we have the right to continue processing personal data without your consent only if there are grounds specified in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 On the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) and in other applicable legal acts.

10. OTHER PROVISIONS

10.1. About children: we do not purposefully collect information about persons under 18 years old. If you are under 18, please, do not provide us with your own details. However, during the discussion of Your request, we can clarify information about the parental status, children age and any other information that you would like to tell us and/or which is necessary to find suitable properties or services (for example, to analyze an infrastructure – the presence of kindergartens, educational institutions; to organize a viewing tour, etc.).

Cookies

Use of cookies

1. A Cookie file is a small piece of data that a Website requests from a browser used on your computer or mobile device. Cookies reflect your actions or preferences. Cookies are stored locally on Your computer or mobile device. You can delete saved Cookies at your own wish.
2. Data on the Visitor’s actions on the website, as well as the date and time of the session are processed by us in order to improve Website operation (including but not limited the use of metric programs Yandex.Metrica, Google Analytics, Firebase Google, Tune, Amplitude, Segmento), determine the preferences of Visitors, provide targeted information on our products and services.
3. How to refuse the use of Cookies? Disable the use of Cookies in a web browser. Instructions for managing Cookies in a browser can usually be found in the help service (Help function). Exclusion of Cookies may result in functional limitations when using the Website.

If you follow the link to any other sites, please keep in mind that such sites contain their own notifications on the procedure for handling confidential information, which describe their own way of collecting and processing your personal information when visiting those sites.

We respect your rights and freedoms, in particular those related to the processing of your personal data.

For more detailed information on personal data processing, please email us: dataprotection@tickbird.org

Security

Protecting your information is one of our primary concerns. The information that we collect is stored on secure servers. We take reasonable precautions to protect your personal information.

Your consent
By using the website, you agree with these terms. Whenever you submit information via the website, you must consent to the collection and use of that information in accordance with this privacy policy.

Tickbird mitigates and manages conduct risks by fostering an environment of high integrity and ethical values among its staff, business partners and stakeholders.

Tickbird aims at promoting a culture of integrity and high ethical standards throughout all levels, internal and external level.

Tickbird encourages speaking-up and whistleblowing and asks all employees and business partners to report any suspicious misconduct or illegal acts within Tickbird.
An email should be sent to whistleblowing@tickbird.org.

DISCLAIMER

Content of this website

The individual pages of this website have been carefully edited and checked. However, we shall not guarantee that the information published on this website is up-to-date, correct, or complete or meets certain quality criteria. Liability claims relating to damage of material or immaterial nature that was caused by the use or failure to use the information offered or by the use of incorrect and incomplete information shall be excluded unless there is proof of intentional or negligent fault on the part of the publisher. We will not be responsible for any loss or damage of any kind whether direct or indirect resulting from the use of this website. We expressly reserve the right to change, supplement, or delete parts of the pages or the entire offering or to discontinue publication temporarily or definitively.

COMPLIANCE AND INTEGRITY

Business Principles

Tickbird is committed to following best practices and market standards in areas of accountability, governance, corporate social responsibility (CSR), transparency and business ethics in order to promote sustainability. At the core of these efforts are the mitigation and management of reputational and compliance risks that Tickbird faces.

Tickbird expects its employees and other subcontractors to maintain high ethical standards and conduct their work and business practices in line with theTickbird’s anti-corruption framework as well as with Tickbird’s guidelines for procurement. Employees and subcontractors shall report to Tickbird any allegations of Prohibited Practices in any activities related to Tickbird. Tickbird emphasizes transparency in all its activities and actively aims at preventing corrupt or illegal behavior. Tickbird support stakeholders, employees and subcontractors in their efforts to fight corruption by establishing appropriate codes of conduct and policies and procedures to prevent, detect and investigate corruption.

Our General Principles on Compliance and Integrity include:

Compliance as commonly defined as the adherence to laws, regulations, rules, related self-regulatory organization standards and codes of conduct in matters concerning observing proper standards of market conduct, managing conflicts of interest and specifically dealing with matters such as the prevention of money laundering and terrorist financing and investigations of suspected and alleged corrupt and fraudulent behavior.

Compliance risk as the risk of legal or regulatory sanctions, material financial loss, or loss to reputation that an entity may suffer as a result of its failure to comply with compliance laws, rules and standards.

Institutional compliance includes issues of Tickbird’s reputation, control, internal structure and decision-making processes, principles of procurement, principles of Corporate Social Responsibility (CSR), public information disclosure, sustainability reporting and adherence to internal instructions.

Operational compliance that includes the assessment of integrity, risk and reputation risk in Tickbird’s business practices, in particular by following certain principles, such as Know Your Customer, conducting integrity due diligence checks, including assessing risks relating to Money Laundering, Terrorist Financing and tax fraud as well as compliance issues in relation to the development of new products or business practices.

Conduct compliance includes risk in terms of conflict of interest, insider trading and other issues related to the professional conduct of members of Tickbird’s, managers and staff.

Tickbird mitigates and manages conduct risks by fostering an environment of high integrity and ethical values among its staff, business partners and stakeholders.

TERMS OF USE

Access to and the use of tickbird.org is subject to the following terms:

  • By accessing this website you agree to be legally bound by these terms and conditions, all applicable laws and regulations and agree that you are responsible for compliance with any applicable local laws. If you do not agree to being legally bound by these terms and conditions, please do not enter the site.
  • These terms and conditions are subject to change by Tickbird at any time. Please check these terms and conditions from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our site.
  • You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the content of www.tickbird.org in any way unless you have prior written permission from Tickbird. You may download items, for example white papers, that are intended for this use but you may only print one copy for reference purposes.